Terms and Conditions
Terms and Conditions
1. Scope of Application
DermaMe, located at Switzerland ("Company"), operates an online platform for the provision of teledermatology services via www.dermame.online. The platform enables adults ("Patients") to submit skin concerns for assessment by a licensed dermatologist or a physician working under the direct supervision of a dermatologist.
Please note that these Terms of Use are not stored by the platform. We recommend printing or saving a copy for your records.
2. Nature of Services
DermaMe acts solely as an intermediary platform. The medical service contract is concluded directly between the Patient and the Dermatologist. The Company’s role is limited to providing access to the platform and related features. DermaMe is not a representative of the Dermatologist and does not mediate disputes between the Patient and the Dermatologist. Either party may terminate the usage contract with the Company with one week’s notice.
3. Use of Services & Medical Contract
Upon initiating a consultation request, the Patient is guided to complete a form, upload images, and register or log in. Payment, where applicable, is processed through the platform. The provided information is then forwarded to the Dermatologist for evaluation. The assessment is solely the responsibility of the Dermatologist.
DermaMe is not liable for the content, accuracy, or outcome of medical evaluations. The Dermatologist may reach out for clarification but is not obliged to do so. Once the assessment is complete, the Patient is notified via their chosen communication method (e.g., email or SMS). For follow-up questions, a new consultation must be initiated.
Online assessments are based entirely on the Patient’s submitted information. These services are not suitable for medical emergencies. Remote consultations complement but do not replace in-person doctor visits. The Company highlights the limitations of remote diagnoses and the potential risk of misinterpretation. By using the platform, the Patient expressly waives a prior verbal explanation of risks, benefits, or alternatives to remote care. In-person medical consultations remain available as an alternative.
4. Pricing
Prices for online consultations may vary depending on the region and time.
5. Data Retention
Data submitted by the Patient will be accessible on www.dermame.online for a maximum of six (6) months. The Company is not responsible for long-term data storage or retention obligations applicable to physicians, except if agreed in written.
6. Insurance Reimbursement
Patients are responsible for covering the consultation cost upfront. Reimbursement from the Patient’s health insurer, if applicable, must be pursued independently and exclusively by the patient. Patients confirm, before proceeding, that they accept full responsibility for consultation fees.
7. Company Obligations
The Company’s obligations are strictly limited to the facilitation and operation of the online platform. Medical responsibility lies entirely with the consulting Dermatologist.
8. Patient Obligations
Patients must provide accurate, current, and complete information, including clear images as instructed on www.dermame.online. Proper submission is essential for an accurate evaluation. Patients must also keep their login credentials confidential.
9. Liability & Warranty
For EU Patients, relevant legal protections apply.
For all other Patients:
The medical contract is directly between Patient and Dermatologist. The Dermatologist is solely liable for their assessment.
DermaMe accepts no responsibility for the medical advice, accuracy, or timeliness of the evaluation.
The Patient is responsible for the quality and accuracy of the information provided.
While the Company strives to maintain uninterrupted platform access, it cannot guarantee availability at all times. The platform is not intended for emergency use.
The website may contain third-party content or external links for which DermaMe assumes no responsibility.
Although security measures are in place, internet data transmission can never be fully secure.
The Company’s liability is limited to the extent permitted by Swiss law.
Any damages must be reported to the Company immediately.
10. Severability Clause
If any provision of these Terms becomes invalid, the remaining provisions shall remain unaffected. For Swiss users, an invalid clause will be replaced with a valid one that closely reflects the original economic intent. The same applies to any contractual gaps.
11. Governing Law & Jurisdiction
These Terms are governed by Swiss substantive law, excluding international conflict-of-law provisions. The exclusive place of jurisdiction is the registered office of DermaMe. However, DermaMe may also initiate legal action at the Patient’s place of residence.
For foreign Patients, mandatory consumer protection laws of their home country prevail where applicable.
12. Dispute Resolution
DermaMe is not willing to participate in dispute resolution procedures before consumer arbitration boards.
The EU online dispute resolution platform is available at: http://ec.europa.eu/consumers/